Boycott Direct TV

A little over a month ago I decided to change my satellite provider to Direct TV. It was a HUGE mistake.

I switched carriers because Major League Baseball in it's infinite wisdom granted exclusive rights to Direct TV to carry it's Extra Innings package. So, when the season started I dumped Dish Network and called Direct for a basic package. I was told it would be $49.99 a month for the first year. Well, in the two bills I have received to date I am being billed $64.99 a month and the non-helpful customer service reps at Direct TV have been for the most part worthless. I thought this had been resolved a month ago, when my bill was credited properly and I was given the credit to get it to the level where it is supposed to be.

But, guess what? My new bill this week shows $64.99. I called the non customer service rep, who could barely speak English, who told me I misunderstood their offer and I would have to pay it. I asked to speak to a supervisor and then sat on hold for about 12 minutes. She then listened to me and told me that she would credit me back the ten dollars for programming, but that she could not waive the extra receiver charge. I explained I was told the total cost was $49.99 but she did not budge. And when I went on line to check my account activity the $10 credit she promised has still not been credited.

I will stick with them through baseball season, but if they think I am going to put up with this ongoing series of being lied to, and treated dis-respectfully they are in for a big surprise. Direct Tv has mis-represented itself and perpetuated fraud. If you are thinking of doing business with this outfit run away as fast as you can.