I spoke too soon and gave Directv too much credit. I have had the product for three months now and each month the bill has been wrong.
Since, I had a satisfactory experience with the company by email I tried that venue again last Friday. I asked the customer service email account to please correct my bill. DTV responded immediately with a promise that they would contact me to resolve the problem within 48 hours. Well, guess what? They never called.
After five days, I sent another email asking them to please resolve the issue or cancel my service. They responded by saying "we will be in touch with you in 24 hours". Guess what? It didn't happen. So, I emailed them again and told them to please contact me immediately at home and get this thing worked out, or they could cancel my service and send their tech to my home to pick up their equipment. And still, no response from Directv.
If you are even remotely thinking of doing business with Directv run the opposite direction as fast as you can. They are grossly inept and unable to deliver what they promise. And to top it off they don't care to solve any problems; even those they generate themselves. As Homer Simpson would say..."D'oh"!
June 22, 2007
June 11, 2007
Wonders Never Cease!
I got home from work this afternoon and guess what? DirecTV had fixed my bill and reversed the charges I wrote about in my post of earlier today.
Yeah, I know it's amazing based on how they have handled my problems in the past two months since signing up with them. All I can says is I was amazed it had been repaired by their customer service rep. Stay tuned to see how they do business in the future.
Yeah, I know it's amazing based on how they have handled my problems in the past two months since signing up with them. All I can says is I was amazed it had been repaired by their customer service rep. Stay tuned to see how they do business in the future.
Direct TV Strikes Again
I have had yet another interesting weekend dealing with the morons at DirecTV.
When I got home from vacation a week ago, my DVR/receiver would not work with the remote control. So DirecTV told me they would send out a technician at no charge, to swap out the equipment and put in a new one. I opted for a visit from between eight a.m. and noon.
Well you guessed it. DirecTV's tech did not show up in the four hour time frame. So, I called the idiots and they said he would be out in the next half hour. 90 minutes passed and still no tech to fix the problem. So, I called back, went through all of the queues again, and was told the same thing. "A tech will be there within 30 minutes". Yeah, and my aunt Minnie is the Queen of Spain.
Two more hours pass and finally, about 3:30 a DirecTV rep shows up and swaps out the box. I asked him why he was late. He said he had five calls including two complete installs that he had to complete between eight and noon and that I was in a different area than the rest of his calls, so he decided to schedule me last. He then swapped out the box and was on his way in about ten minutes.
This morning I went out to the DirecTV web site to check and see if a rebate I applied for eight weeks ago has started to process yet. It hasn't and I am still being stuck with a monthly payment of ten dollars more than I agreed to at the time of sale. But, I will deal with this in another posting. The thing I discovered this morning is that DirecTV charged me $70.00 for a service call and another $49.98 for equipment plus three dollars tax for their little 10 minute visit on Saturday. This is after I specifically asked their rep if I would be charged. And her response was "No...your equipment is still under warranty". Gee, DirecTV do you just like screwing with people to make them keep your "customer service" reps busy? I hope they are able to resolve this quickly, but based on their track record to date, I am not expecting much help. I will keep you updated.
When I got home from vacation a week ago, my DVR/receiver would not work with the remote control. So DirecTV told me they would send out a technician at no charge, to swap out the equipment and put in a new one. I opted for a visit from between eight a.m. and noon.
Well you guessed it. DirecTV's tech did not show up in the four hour time frame. So, I called the idiots and they said he would be out in the next half hour. 90 minutes passed and still no tech to fix the problem. So, I called back, went through all of the queues again, and was told the same thing. "A tech will be there within 30 minutes". Yeah, and my aunt Minnie is the Queen of Spain.
Two more hours pass and finally, about 3:30 a DirecTV rep shows up and swaps out the box. I asked him why he was late. He said he had five calls including two complete installs that he had to complete between eight and noon and that I was in a different area than the rest of his calls, so he decided to schedule me last. He then swapped out the box and was on his way in about ten minutes.
This morning I went out to the DirecTV web site to check and see if a rebate I applied for eight weeks ago has started to process yet. It hasn't and I am still being stuck with a monthly payment of ten dollars more than I agreed to at the time of sale. But, I will deal with this in another posting. The thing I discovered this morning is that DirecTV charged me $70.00 for a service call and another $49.98 for equipment plus three dollars tax for their little 10 minute visit on Saturday. This is after I specifically asked their rep if I would be charged. And her response was "No...your equipment is still under warranty". Gee, DirecTV do you just like screwing with people to make them keep your "customer service" reps busy? I hope they are able to resolve this quickly, but based on their track record to date, I am not expecting much help. I will keep you updated.
So Long Sopranos
Cut to black. That's how the final episode of the Sopranos came to a conclusion.
I did not particularly like the ending as I thought there would be some sort of closure for Tony Soprano and his "families". But, in the end scene the show's producers surprised us once again as they have for the past eight years.
I laughed at the way they took Tony's rival Phil Leotardo out of the show. First being shot in the head and then having his SUV roll over it. It doesn't sound humorous now as I re-read this sentence, but if you saw it for the dark humor, it was quite enjoyable.
I have set my Sunday night schedule around the program whenever it has been airing new episodes for the last several years, as it quickly became a favorite.
So Long Sopranos. I will miss you.
I did not particularly like the ending as I thought there would be some sort of closure for Tony Soprano and his "families". But, in the end scene the show's producers surprised us once again as they have for the past eight years.
I laughed at the way they took Tony's rival Phil Leotardo out of the show. First being shot in the head and then having his SUV roll over it. It doesn't sound humorous now as I re-read this sentence, but if you saw it for the dark humor, it was quite enjoyable.
I have set my Sunday night schedule around the program whenever it has been airing new episodes for the last several years, as it quickly became a favorite.
So Long Sopranos. I will miss you.
June 10, 2007
Idiot New York Announcer
This afternoon I also happened to catch the "analyst" on YES network doing the Yankees game against the Pirates while flipping channels. He was attacking the National League owners for not wanting a designated hitter. His belief was: the National League owners are too cheap to pay the money to buy a designated hitter.
Oh really?!? Thanks for that brilliant enlightenment.
Oh really?!? Thanks for that brilliant enlightenment.
Randolphisms
I have written in previous blogs that St. Louis is being subjected to an announcer by the name of Jay Randolph announcing St. Louis Cardinal baseball games on the local NBC affiliate on Sunday afternoons. The bottom line is this guy is terrible and has been for years. I had the birds game on this afternoon against the LA Angels and these were two "Randolphisms" that everyone should have heard.
- Randolph attempting to describe a defensive alignment used by the Angels against Albert Pujols..."There is a huge gap between the left fielder and right fielder". No Shit! It's called center field.
-In the fifth inning Chris Spezio fielded a hard hit ground ball and Randolph said..."what a great play by Spezio"! The only problem is Spezio fired the ball down the right field line and the runner ended up on third base.
I sure am glad this guy only works on Sunday afternoons and we don't have to listen to him the rest of the week!
- Randolph attempting to describe a defensive alignment used by the Angels against Albert Pujols..."There is a huge gap between the left fielder and right fielder". No Shit! It's called center field.
-In the fifth inning Chris Spezio fielded a hard hit ground ball and Randolph said..."what a great play by Spezio"! The only problem is Spezio fired the ball down the right field line and the runner ended up on third base.
I sure am glad this guy only works on Sunday afternoons and we don't have to listen to him the rest of the week!
June 04, 2007
ESPN Blows
How can a TV network that positions itself as a "national" network continue to show the games of one of the crappiest teams in baseball? ESPN persists in forcing it's viewers to watch the New York Yankees even though they are so far out of first, they don't stand a chance in Hades of making the playoffs this year.
But, that's what the Eastern Sports Network did last night. Just because it's the Yankees and Red Sox, these arrogant pricks in Bristol, Connecticut jammed the game down the throats of the rest of America. Never mind that 28 of the 30 professional Major League baseball teams are west of the Hudson River, these losers in the New York area decided it was the best game of the day for America to watch. The best game of the day was Minnesota at Oakland, but ESPN didn't show it. Nope they showed the fourth place "Yank Its" at Fenway Park.
Hey ESPN get a clue. Just because your local "hosts" and producers" are Yankee or Sox fans the rest of the nation could care less. ESPN's arrogance is exceeded only by it's lack of concern for it's viewers.
But, that's what the Eastern Sports Network did last night. Just because it's the Yankees and Red Sox, these arrogant pricks in Bristol, Connecticut jammed the game down the throats of the rest of America. Never mind that 28 of the 30 professional Major League baseball teams are west of the Hudson River, these losers in the New York area decided it was the best game of the day for America to watch. The best game of the day was Minnesota at Oakland, but ESPN didn't show it. Nope they showed the fourth place "Yank Its" at Fenway Park.
Hey ESPN get a clue. Just because your local "hosts" and producers" are Yankee or Sox fans the rest of the nation could care less. ESPN's arrogance is exceeded only by it's lack of concern for it's viewers.
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